mbi133 Privacy Policy

Definitions

In this Privacy Policy, the following expressions have the meanings stated here unless the context requires otherwise:

• "mbi133" refers to the operator of the mbi133.org website platform, operating under international licensing.
• "User" or "You" refers to any individual who browses, registers or uses the services provided on the mbi133.org website.
• "Personal Information" means any information that can be used to identify an individual directly or indirectly, including name, identity number, email address, mobile phone number and financial details.
• "Processing" covers any operation carried out on personal information, including collection, storage, use, disclosure and deletion.
• "Third Party" refers to any entity other than mbi133 and the user, including payment service providers and appointed business partners.

Information We Collect

mbi133 collects personal information in the following circumstances:

2.1 Information You Provide Directly

• Full name as shown on a valid identity document (MyKad or passport).
• Date of birth for age verification purposes — users must be 21 years of age or older to use mbi133 services.
• An active email address for account communications and transaction notifications.
• Mobile phone number for two-factor verification and customer support purposes.
• Payment details including e-wallet account numbers and related information for deposit and withdrawal purposes.
• Proof of identity and supporting documents required during the account verification process (KYC).

2.2 Information Collected Automatically

• IP address and general location data of the device used.
• Web browser type and version, as well as the device operating system.
• Pages visited, session duration and navigation patterns within the website.
• Transaction logs including records of deposits, withdrawals and betting activity.
• Cookie data and session identifiers as described in Article 7.

Purposes of Information Use

Personal information collected is used solely for the purposes stated below:

• User account registration and management, including the KYC process required by international licensing.
• Identity and age verification to ensure compliance with the minimum age of 21 years.
• Processing deposits and withdrawals through supported payment methods.
• Detection and prevention of fraud, money laundering and other illegal activities.
• Account-related communications including transaction confirmations, security alerts and service updates.
• Providing effective customer support via live chat and email.
• Continuous improvement of the platform, user experience and website performance.
• Compliance with applicable legal obligations and regulations.

Basis for Data Processing

Processing of mbi133 users' personal information is based on one or more of the following grounds:

• Performance of a contract: Processing required to provide the services requested by the user, including account management and financial transactions.
• Legal obligation: Processing required to comply with anti-money laundering laws, licensing requirements and directions from relevant authorities.
• Legitimate interests: Processing necessary for fraud prevention, system security and service improvement — provided these interests do not override users' fundamental rights.
• Consent: In certain cases such as optional marketing communications, processing will be carried out based on the user's explicit consent, which may be withdrawn at any time.

Sharing Information With Third Parties

mbi133 does not sell or rent users' personal information to any party for marketing purposes. Information sharing only takes place in the following situations:

• Payment service providers: Required information is shared with e-wallet providers, DuitNow, FPX, and approved crypto payment platforms solely for the purpose of processing user transactions.
• Technology service providers: Providers that support platform operations such as cloud computing, analytics and cybersecurity services, who are bound by strict confidentiality agreements.
• Authorities and regulatory bodies: Disclosures required by court orders, regulatory directives, or international licensing obligations.
• Fraud investigations: Limited sharing of information with bodies involved in financial crime prevention where there is reasonable cause to do so.

Data Storage and Security

mbi133 takes appropriate technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration or destruction.

6.1 Technical Security Measures

• SSL/TLS encryption for all data transmitted between user devices and mbi133 servers.
• Encryption of sensitive data at rest using industry-accepted algorithms.
• Role-based access controls ensuring only authorised personnel can access user information.
• Continuous system monitoring to detect and prevent suspicious activity.
• Regular data backups and disaster recovery plans.

6.2 Data Retention Period

User personal information is retained for as long as necessary to fulfil the purposes set out in this policy, including to meet any legal, accounting or reporting requirements. Generally, active account records are kept for as long as the account remains active, while closed account records are retained for the period required by the applicable international licensing obligations.

Cookies and Similar Technologies

The mbi133 website uses cookies and similar tracking technologies to improve website functionality and understand usage patterns. Cookies are small text files stored on your device when you visit our website.

Types of cookies used:

• Essential cookies: Required for basic website functions such as login session management and security. These cookies cannot be disabled without affecting core website functionality.
• Performance and analytics cookies: Collect anonymous information about how visitors use our website, allowing us to identify areas for improvement.
• Functional cookies: Store user preferences such as language and region settings to improve the personal browsing experience.

You can control and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the mbi133 website.

User Rights Regarding Personal Data

As an mbi133 user, you have the following rights in relation to your personal information:

• Right of access: You have the right to request a copy of the personal information we hold about you.
• Right to rectification: You have the right to request correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you have the right to request deletion of your personal information, subject to legal obligations that prevent such deletion.
• Right to restrict processing: You have the right to request that processing of your data be limited in certain circumstances, such as while the accuracy of the data is being reviewed.
• Right to data portability: You have the right to receive your personal information in a structured, machine-readable format in certain circumstances.
• Right to object: You have the right to object to the processing of your personal information on the basis of legitimate interests, including for direct marketing purposes.

To submit any request relating to the above rights, please contact our customer support team via live chat or send an email to [email protected]. We will endeavour to fulfil your request within a reasonable timeframe.

Links to Third-Party Websites

The mbi133 website may contain links to third-party websites for informational purposes only. mbi133 does not control the content or privacy practices of those websites and is not responsible for them.

We recommend that you read the privacy policy of every website you visit. The presence of links to third-party websites does not mean that mbi133 endorses or verifies the content, products or services found there.

Changes to the Privacy Policy

mbi133 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in operations, technology, legal requirements or other relevant reasons.

When significant changes are made, we will notify registered users by email or via in-account notifications. The "Last updated" date at the top of this document will be updated each time changes are made.

Continued use of mbi133 services after notification of such changes will be considered acceptance of the updated terms. If you do not agree with the changes made, you should stop using the services and close your account.

Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us through the following channels:

• Customer service email: [email protected]
• Live chat: Available 24/7 via the chat icon on the mbi133.org website
• Support languages: Malay and English

We are committed to addressing every privacy-related enquiry seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to refer the complaint to the relevant data protection authority.